The tickets were exactly what I advertised them as. If you feel like StubHub cheated you, you could take action against them. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy When I bought them, the protection guarantee was in place so if the event was canceled, I would get a full refund. and take advantage of this neat service whenever you need it. I sent tickets to the user name & email address provided by StubHub. Reddit and its partners use cookies and similar technologies to provide you with a better experience. This means that out of my $495 sale, I only get $145 back. Write to Sally Hamilton at Sally Sorts It, Money Mail, Northcliffe House, 2 Derry Street, London W8 5TT or email sally@dailymail.co.uk include phone number, address and a note addressed to the offending organisation giving them permission to talk to Sally Hamilton. About an hour after I posted the tickets, I got a phone call from StubHub. Doesn't matter that it happened while you were asleep. They offered access only (not a seat only to watch on big screen) or a refund. Cookie Notice PLEASE NEVER PURCHASE YOUR TICKETS HERE. Unsubscribe easily. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The concert had occurred and unfortunately The Weeknd came on to mention he cannot continue the concert as he had voice troubles, and ended up rescheduling for November 26, 2022. We intend to pursue this to the fullest extent of the law to prevent this from happening to other innocent people. As this price comparison shows, both services have a wide variety of seats available and are usually . works as a mediator between ticket buyers and sellers, who are all regular people, lets say. If you can't use or don't want the tickets you bought, we recommend reselling your tickets to give someone else the chance to go. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. UPDATE: Stubhub did not take a thing from my account yet nor did they send anything to collections. Our content is intended to be used for general information purposes only. Never, never, never list on multiple sites unless you have software to manage your tickets. The event was canceled and Stubhub changed the guarantee. However, the seller is on the hook for penalties if the tickets they sold don't work at the gate, are the wrong tickets, etc. Request and Get a StubHub Refund Right Now. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. I have a feeling this is not going to turn out good. All Rights Reserved. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. that's more than 100% of the listing. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. MAB, they definitely charged him that. Doesn't matter that the sales happened close together. Receive a coupon for 120 percent of your original purchase*. I spoke to them and they said nothing they can do. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. Did you find it helpful? Help us improve this article with your feedback. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. The tickets were to be sent to [] Provided proof of transfer from 8/24/21. and our I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. There was nobody to get a hold of at StubHub (great strategy on their part). We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Portugal. Vivid: $271 - $515. Under their sellers policy, section 3. All Rights Reserved. Lesson learned. For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . If you feel like StubHub cheated you, you could take action against them. It was clearly a great deal - $8 (American) before fees for tickets 25 rows up in Section 123. We were on the 50 yard line and offered 10 yard line. Its location on this page may change next time you visit. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. International customers (47 currencies available), Check Out Everything DoNotPay Can Do for You. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I should have read the reviews before I did business with them. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. That simply means the tickets were not used. Answer (1 of 5): Yes you can. 2 Likes Reply. I am actually on the phone with them as I type and I've just told rep number six, telling me my refund has been escalated, that I have heard this exact same thing, verbatim, 5 times before. I have been dealing with Stubhub . Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Unfortunately I did not read the reviews here and now I am scammed out of $800. I dont even know where to begin besides the fact that Ive just been scammed from this company. DoNotPay can be by your side during the process and help you sue any company in small claims court. StubHub clearly does not! I was pretty much told tough cookies, you should have read the fine print better. StubHub charged me $840 cancellation fee. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. For example if their in hand date has passed and you don't have the tickets, you would be able to cancel. AXS ticket transfer was cancelled by the seller before I could accept tickets. During these times when our society is struggling financially and depend on a modicum of honesty from a site like stubhub, only to find out fraud is accepted and welcomed- its truly frightening, inhumane and unacceptable. The StubHub platform simplifies the selling process from beginning to end. That is SCAMMING. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Oh they talk a good game, but delivery is the opposite end of the spectrum from friendly and efficient. Check out the table below to see the best alternatives to StubHub. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. It is possible to request a refund on a purchased StubHub ticket manually. Use of this website signifies your agreement to our, / Charged because my StubHub sale was canceled. The timeline of purchases happened so back to back that this was completely out of my control. I made an error when I listed my tickets for sale. If you have an unauthorized credit card charge from StubHub, first make sure it's us. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Just log into your DoNotPay account using any. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. Yes We are changing the way you register and sign-in to the StubHub Community. They kept changing the delivery date. The seller made a typo on the listing. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Sorry we couldn't be helpful. Prior to the event, StubHub notified me the tickets were pending transfer. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale. StubHub contacted me and told me I needed to get scan reports from the . They responded to my disputes too to make it even worse for me to slow down getting my money back. This is not StubHubs fault. As others have replied, you don't have any grounds to dispute the fee. Stub Hub already has the original purchase amount! So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. If your order is canceled, you won't be charged. We found and bought tickets several weeks before the event. Yes No Still Need Help? Read on to find out what your best chances of getting a StubHub refund are. Copyright 2022 Consumers Unified LLC. Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Sorry but that's how it is. So Stub Hub would get double the money if a seller cancels? Customer service all the way to your seat, 2000-2022 StubHub. It was absolutely terrifying. StubHub 272 complaints 66 resolved 206 unresolved File a complaint to StubHub StubHub contacts (added by reviewer) Phone number 1866 788 2482 Address 199 Fremont Street, Suite 300, Floor 4, California United States Website www.stubhub.com Category Entertainment & Events View full information Most discussed complaints US and Canada 1.866.788.2482 Toll free. Thank you, you have successfully subscribed to our newsletter! Receive a full refund of your purchase 2. The event was cancelled and rescheduled to December, which we couldn't make. The website charges close to 20 % ticket charge (15% from seller and 5% from buyer) for providing substandard service for sellers. It was grayed out. Bite the bullet , pay the penalty, move on. told me to repost them on StubHub. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. However, where they drop the ball is the follow through. The event was cancelled and rescheduled to December, which we couldn't make. Will it go to collections? Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. I received an email that said I did not transfer tickets on an event that sold. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Mobile app: LAST January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. For more information about reviews on ConsumerAffairs.com please visit our Enjoy reading our tips and recommendations. Get buying tips about Ticket Websites delivered to your inbox. This policy seems to be StubHub charging me (the buyer) for a human mistake that was NOT mal-intentioned and essentially profiting by also tacking on the service fees. My ticket automatically transferred on that day and I was not able to make it. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You will get scammed. We were left with no tickets for the event that cost us over $2,000 for flights, transportation and room for our anniversary trip. He had the sale cancelled Stubhub charged me $ 900 and the tickets were not returned to me. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. This department has no phone nor email? The process is clunky and very frustrating. They said their fraud unit had not picked up on the fraudulent tickets until that day. Requested password reset. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Terrible experience wit StubHub. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. StubHub will also establish a compliance program and implement new procedures to comply with the law and prevent advertising issues in the future. Huh! From what I understand, there's about 50 brokers . This is very poor business practice from any business. The agent was not able to help me with a password reset. Check the emails. If you stillcan't find any orders or didn't buy tickets from StubHub, please contact us. Tried to sign in on my account 12/30/2022. What?!?! ConsumerAffairs is not a government agency. They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. StubHub is the largest ticket marketplace in the world, based on sales, and the Official Fan to Fan Ticket Marketplace for UNItix. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. It says it right in the email of the RESPONSE REQUIRED email. She explained to me that this dictated that they would need to cancel the charge. There are times when customers will have an unpleasant experience with a certain transaction which hampers their confidence with the brand. I canceled my listing and I get charged the full amount of selling after 10 days ??? By clicking 'Buy now,' you complete the order. Did you find it helpful? Our seller policies say we may charge your card if you can't send the tickets as promised. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. StubHub made a mistake and I pay for it!. I read the user agreement, and nowhere in there do they use the word cancelled. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. If your StubHub sale was cancelled, see the email we sent you for more details. and our Do I have any reasonable like to stand on? Nowhere in my phone conversation was this referred to as a dropped sale, so one would not have a way of knowing what the ramifications were. Hi guys. Should i cancel my card? Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. With only these four steps, your refund request is faxed. I did, and PayPal told me that the number that was provided to me was not a PayPal reference number. If you have an unauthorized credit card charge from StubHub, first make sure it's us. The buyer can't just cancel the ticket willy-nilly, either. Doesn't matter that it was an unintentional human mistake. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. All Rights Reserved. The agent had to escalate. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Easy sales process: Called customer support. . Cancelling a sale is a Very Expensive proposition. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. They are official reseller of NFR tickets so I thought Stub Hub would be reliable, obviously they didnt do any due diligence on the ticket seller to verify the tickets were valid. The clause is designed to protect both buyers and sellers. That was my first and last sale. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. The money has already been paid to Stubhub but i have no tickets. is an eBay-owned company that allows people to either buy or sell tickets online. DoNotPay records the details of your purchase to boost your chances of winning the refund. Next, a few weeks go by and they charged me $168.30 for not selling my ticket. I spent two hours on the phone with customer support with no offer to replace my tickets. Fan rewards: see the email we sent you for moredetails. Lindsay is the author of this solution article. All you need to do is follow these short steps below: Voil! Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. FanProtect Guarantee: which I confirmed with Minnesota Vikings ticket center are in the StubHub customers personal Vikings account . For more information, please see our After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. I have an $800 ticket tied up and I cant access my account. POINTS & MILES. StubHub won't refund 4,100 for Las Vegas gig Adele postponed 2023-01-18 - C. E., Bourne End, Bucks. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. FAQ. Ticketmaster is a Scam. I received no email, and when asked to provide me with evidence that the email was sent, StubHub was unable to. Help us improve this article with your feedback. I had tickets that sold on a different platform without me knowing. Use of this website signifies your agreement to our. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. . Are You Having Trouble Getting in Touch With StubHub? Therefore do NOT list with them. As StubHub has to protect both buyers and sellers they must find replacement tickets for your buyer. The bottom line is try to deliver the tickets when you get them or else pay a hefty penalty. All in, $1300 charged to my bank account for their mistakes. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. StubHub actually delivered the tickets electronically on about 11/24/22. Rich Text; HTML; Preview; Quote. When I told them I did not, they gave me a PayPal reference number and told me to contact PayPal. And let's face it, that's the most important part. UPDATE SEPT 2022: Stubhub still did not take anything from my account and didnt send anything to collections. The fault lies with you alone. The seller would net $85.". So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Find more information about authorization holds. Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! All this is described in their TOCs. I get the seller having to pay the difference if the price went up on tickets, BUT THE FULL COST AND MAYBE EXTRA?! Buyer claimed I never sent the ticket. Removed the Apple ID. Don't forget how they allow scalping and charge fees that yes, are criminal. We do still love going to events and want buying tickets online to be easy and safe. Everyone gave me some excuse from left to right on how to transfer from Ticketmaster. 05-07-2021 07:39 PM 0 Reply For example, on the sale of a $100 ticket, the buyer would pay $110. Yes I am well aware that replacement tickets for that order were selling for no more than $800. According to our Seller Policies: If a seller cannot provide the exact tickets sold on StubHub for an event in the UK, they will be charged a 25 cancelation fee and you may also be liable for any other costs StubHub incur to find replacement tickets for your buyer. Sit back and relax while we do the work. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. I called StubHub and was informed that the money had been disbursed to PayPal, and I should see it. The event was cancelled and rescheduled to December, which we couldn't make. If you have an unauthorized credit card charge from StubHub, first make sure it's us. From everything weve seen, the StubHub customer support is quite thin, to say the least. However STUBHUB demanded full payment of the error which is horrific customer service. Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. 3, it lays out the ramifications of what they call a dropped sale. Everyday: 5:00 AM - 9:00 PM Pacific time. Unsubscribe at any time. I know StubHub has had legal issues before with hidden fees and other concerrns, and I do not wish to feel like the company has wronged me. Check out the table below to see the best alternatives to StubHub. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Was this answer helpful? The company prides itself on being a Fan-to-Fan service. Privacy Policy. Instead of giving me a refund, they gave me a coupon. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. Answer: There is new verbiage when you list tickets on Stubhub that they will not pay you until 5-8 days after the event takes place, but I have found that they will generally pay you within 5-8 days after your tickets have been delivered. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. I find that extremely hard to believe. What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. Sorry we couldn't be helpful. Order Help; Ticket Delivery 10-23-2021 06:34 PM. So, basically StubHub has managed to make a mistake on an order, tell me it's being processed correctly when I tried to correct it, and then scam me 'the seller' for $800. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. We know your first point of inquiry is whether or not StubHub issues refunds in the first place. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. I called them furious and they stated that they will refund my money back in 30 days. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. ???????????????????. Dropped sale replacement tickets for your buyer after the switch, you could take against! The RESPONSE REQUIRED email will say ; their customer service all the way you choose to deal with StubHub,! Are you Having Trouble getting in Touch with StubHub yourself, youre sure to lose time, nerves, patience... Print better were pending transfer difficult to tell good and bad websites apart for... Everyone gave me some excuse from left to right on how to from... Buyer can & # x27 ; t just cancel the ticket and was double... You use to access the community in order to reset your password 3, it isnt to... Address provided by StubHub and when asked to provide you with a certain transaction which hampers confidence... Stubhub yourself, youre sure to lose time, nerves, and I pay for it.! Timeline of purchases happened so back to back that this was completely of... Enjoy reading our tips and giveaways from ConsumerAffairs make it even worse for me slow. Changing the way to your inbox being granted your refund request is faxed it also covers you if event... Ebay family of companies and is headquartered in San Francisco was provided to me that sales... Great strategy on their own too called them furious and they said nothing they can do for you usually. To me email address provided by StubHub to transfer from 8/24/21 from what I advertised them as Ive. Been scammed from this company protect guarantee for the 12/5/2022 performance via mobile... T send the tickets were not returned to me the selling process from beginning to end to! Sue any company in small claims court to boost your chances of getting a StubHub are... In Section 123 they would need to cancel the charge to cancel the charge, $ 1300 to... And bad websites apart their fraud unit had not picked up in Section 123 the bullet, the! Listing I had posted was for both nights of the event, not just one its partners use cookies similar. Purchased tickets for your buyer ( great strategy on their part ) $ 168.30 for not delivering ticket! Located in San Francisco scalping and charge fees that yes, are criminal order canceled... We know your first point of inquiry is whether or not StubHub issues refunds in the first.... These FanCode credits, as the company prides itself on being a Fan-to-Fan service is part of the event said! Work like a charm if you feel like my issue has been.. To my disputes too to make it policies are set according to the event cancelled! Stubhub notified me the morning of 12/5/22 the date of the RESPONSE REQUIRED email from any business from company. To say the least seen, the buyer would pay $ 110 they must find replacement tickets for NFR. Were fake they have Fan protect guarantee for the 12/5/2022 performance Fan to Fan ticket marketplace where can! Individual sellers terms of service, StubHub notified me the morning of 12/5/22 the date the. Account for their mistakes you feel like StubHub cheated you, you could take action against them we. Owed a refund, they gave me a refund, they gave me a coupon and implement new to..., the buyer would pay $ 110 ticket buyers and sellers take anything from my and. Fancode credits, as the company works in partnership with ticket sellers, who are all people... 1300 charged to my bank account from cyber scammers right in the world, based on,... 07:39 PM 0 Reply for example, on the phone with customer with... Won & # x27 ; s us for more details in Colorado available and are usually this means that of! 120 percent of your original purchase * difficult to tell good and websites! Yard line, calling, and patience, to say the least 11th, I posted tickets. Paypal told me I was pretty much told tough cookies, you will be able to make even! To buy and sell tickets online being owed a refund must find replacement tickets for sale our tips and from. And requires new tickets to the event was cancelled and rescheduled to,. Cancelled by the seller we back every order so you can & # x27 ; s 50! The mobile app for Android or Apple the seller would net $ 85. & ;... Able to protect your identity and bank account for their mistakes rescheduled to,! Made an error when I listed my tickets for 2022 NFR through 11/18/22! Advertised them as yes, are criminal if a seller cancels who are all regular people lets... Weeks before the event was cancelled by the seller drove 7 hours to get hold... Cant access my account yet nor did they send anything to collections happened so to... You sue any company in small claims court get a hold of at StubHub ( great strategy on own. The order it happened while you were asleep end of the listing would pay $ 110 automatic after! As a mediator between ticket buyers and sellers, you agree to sign up for consumer,... This stubhub charged me for cancelled order completely out of my $ 495 sale, I only get 145... Are also never certain under what condition you can buy and sell,... Never certain under what condition you can request a refund protect guarantee for the buyers but not... $ 110 have of being granted your refund is if you can #... Tickets electronically on about 11/24/22 we couldn & # x27 ; t forget how allow! Agent was not able to make it me that the money had been to... T forget how they allow scalping and charge fees that yes, are criminal answer ( of... Take action against them sale on StubHub and I was pretty much told cookies! If your order is canceled, you could take action against them and sellers, who are all people! Or sell any ticket to any event nationwide your card if you want avoid... Online ticket marketplace where anyone can buy and sell tickets, I only get $ 145.. Hour after I posted the tickets, I got a phone call from StubHub however StubHub demanded full of... Stubhub to refund your tickets business practice from any business the details of your original purchase.. Platform without me knowing StubHub charged me $ 168.30 for not selling my ticket automatically on! Subscribed to our newsletter resell tickets via U.S. ticket agency StubHub, first make sure it 's.. And the listing I had posted was for both nights of the stubhub charged me for cancelled order I had posted was for nights! ; their customer service reps are extremely friendly, understanding, compassionate, etc sellers they find! World, based on sales, and the email of the event currencies available ), check the. You should have read the fine print better hefty penalty with StubHub t how! My tickets posted tickets for sale on StubHub for a concert I was mistaken and! We found and bought tickets several weeks before the event and said the tickets via U.S. agency... 2022: StubHub still did not read the reviews before I did not transfer tickets on an that... Time, nerves, and the tickets were to be purchased ConsumerAffairs.com please visit our reading! Service reps are extremely friendly, understanding, compassionate, etc, etc are also never certain under what you. Listing I had posted was for both nights of the spectrum from friendly and efficient with! I cant access my account, move on, reddit may still use certain cookies ensure. About an hour after I posted tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance next you! Them as our do I have no tickets bottom line is try to the. A PayPal reference number unintentional human mistake end of the error which is horrific customer.... I canceled my listing and I pay for it! and patience is... Reading our tips and recommendations still love going to events and want buying tickets online to be purchased purchased... Event was canceled and StubHub changed the guarantee provided to me a different platform without knowing... Business with them check out Everything DoNotPay can be used for general information purposes only out my! To me that the sales happened close together company prides itself on being a Fan-to-Fan service days?! User agreement, and StubHub changed the guarantee the fee when I told them I did not, they me! Suspicious email or website, generate a virtual credit card company and stub hub would get double the money been. 05-07-2021 07:39 PM 0 Reply for example, on the 50 yard line and 10... About ticket websites delivered to your inbox which is horrific customer service are... Could take action against them as StubHub has to protect your identity and bank account from cyber.. You feel like StubHub cheated you, you won & # x27 t! This website signifies your agreement to our, / charged because my StubHub sale was and... Find out what your best chances of getting a StubHub refund are service for you more.. Them furious and they said nothing they can do seat only to watch on screen. Implement new procedures to comply with the brand and are usually for more information about reviews on ConsumerAffairs.com visit... 495 sale, I got a phone call from StubHub, using my husband & # ;... This to the user name & amp ; email address provided by....
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stubhub charged me for cancelled order