Here's some tips to find the issue and get it fixed. Make sure the Power button is switched on - you'll find this on the back of your Hub. Wait a couple of minutes for it to start. Unfortunately, we can't deliver on a Sunday and in some places like Highlands and Islands and parts of Cornwall it might take extra time to arrive. Setups are as followed Previous setup (with EE) Socket > open reach modem > tplink ax50 New setup Socket > hub Two I previous configured the old setup with the @plusdsl username and password and correctly set everything up so when I connected the adsl to the OR modem it should have gone live but it will not connect. Select your hub from the options below to see what they mean. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. This table shows how long each stage of the start-up process should last. The Hub is in Bridge mode and will act as a modem only. If this isn't the case the first thing to try is restarting your hub. 11:33 PM Give it at least three minutes to connect. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. . My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode You can check for network problems by selecting "Check service status" on the app home screen. Turn your Hub on and off using the power button and wait a moment. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. Ensure the ends are firmly inserted and that theres no damage to the cable itself. 31-05-2020 Press and release your Hub's restart button. If you dont know where it is, its typically where your broadband cable comes into your house. Yes I have. Restart your device, and if the light is still red, contact us. This takes a few minutes. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. When you first plug in your hub, it'll take about four minutes to synchronise. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. Get more information on BT Power Save mode. Updated 06/10/2022 Its not the WiFi password but the one underneath please note that this is case sensitive. A steady blue means that the Hub is connected to your broadband. No light means that it's connected successfully. I'm not in the office at the moment so I can't check your account. Step 3: Click the information 'i' icon next to the Wi-Fi name you are connected to. Monthly cost changed on Tuesday - no internet since then! Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. The power light will stay orange after start up has finished and the broadband light will remain on. It was definitely the internet it was referring to as it said we should now be able to connect. I have used BT for many years / had numerous hubs have worked ok on my setup. I have connected to master socket but this makes no difference. I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. You'll be able to book an engineer appointment if the problem cannot be fixed online. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. Checking our supplier records, just out of interest is your activation date today? A red light means there is a problem somewhere. His main beats include VPN services and antivirus. One way to check this is by connecting your Hub to your test socket. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Wait a couple of minutes for the Power light to glow blue. The light will turn steady blue when your Hub is ready. The PC / wireless printer work fine via the hub wifi network. Your Hub will return to normal mode after a few minutes. Many connections problems can be resolved by turning your BT Hub off and on. I would just report a line fault / do a line test and report it as a phone line fault. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Click on your model of Hub to find out what the lights mean. When you first plug in your hub, the lights will appear in this order. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Check the power cable is correctly inserted. 30-05-2020 Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If it's still not working contact BT. - also how do I switch it off? Check if the broadband cable (grey ends) is plugged incorrectly. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. From top to bottom, this is what the other lights on the Super Hub mean: The "Traffic" light: If this is twinkling blue or green, everything's working. 30-05-2020 30-05-2020 23h08. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). EE Limited. It has five antennae and uses four Giga ethernet connections. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. 1:43 PM Wait for the blue light. on Flashing purple means the hub isn't connected to the internet. So I am going to assume it is that one. yes I have a dial tone and I am able to make calls with my landline as normal. Your device has a strong mobile signal (two or three bars are good). This doesn't affect our editorial independence. If everything has been entered correctly you should be able to access the internet. He it trying to book an engineer (external) to check the line. Choose ' Open 'No Connection' help ' under 'No service'. There are also four ethernet ports and a USB slot. Use the Contact us link at the bottom of the page to get in touch. If you can't get online, it might be your device. Your device is connecting to the mobile network. Wireless security is switched off for one or both wireless channels. If you get a flashing orange light followed by a solid orange one, however, there's a problem. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. richardward. Plug your Hub's power cable into the mains and turn on. However, that isnt always the case and it could actually be down to a whole list of things. My router has a blue light but can't get any internet on pc or mobile. Don't forget to check your microfilter if you have one. 03-06-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 Jim has been testing and reviewing products for over 20 years. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Step 4: Scroll down until you see the section called Configure DNS. BT Business Hubs: Help and guides for your model. Check all of your cables are plugged in correctly. - edited If this doesn't fix it call 0800 111 4567. If you're eligible, you should receive a Mini Hub the next working day after reporting a fault. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. On the Plusnet hub it says 'connected'. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. Find your broadband network login details. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. Connect a device to your Hub. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Here is the info - thanks for any help on this everyone. 12h58, on A flashing light or steady?Have you just joined EE BB or were you already with EE BB? Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Your device cannot connect. Any joy? It's quite straightforward to try on an iPhone if you want to give it a go and if it doesn't help then at least you've ruled something out. Light on router is blue but no internet connection 1 user liked/thanked this post: Click on broadband and a page that says internet connection configuration should open. Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It is odd the hub blue light is on? I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) The Hub was fine / everything in the house was fine - it was a line fault. Your Hub will restart and the Power light will glow steady blue. 31-05-2020 Try moving Hybrid Connect. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. on 22h52, Stats show you are connected to the internet, on 31-03-2020 how to cancel BT Broadbandand find the The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Hope this helps you. Smart setup is shown in the picture you posted in message 5, click to disable. switch it back on again via the Hub Manager. 30-12-2016 If it's still red, try resetting the Hub's default settings using the reset button. These are the basics to what your hub lights mean. This is a white box that connects to your BT Hub. Is this for ADSL BB or Fibre? You can also check for any problems in the local area by using Service Status. Your Hub is connected to the EEmobile network via Hybrid Connect. If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. Turn it off and then on and try again. Now wait at least 2-3 minutes for it to come back on and establish a broadband connection. The light will turn blue when your Hub is ready. Get help setting up your Smart Hub>, Check for any service problems in your area. You can also check the order tracker on My BT to find out where your Mini Hub is. 30-05-2020 Thanks for the reply. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. Please can you help me? BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. I have this exact problem. Click on your model of Hub to find out what the lights mean. I'll also be happy to ask one of my colleagues whose in tomorrow to check up on your account. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Ask questions and share tips with other people 24 hours a day. How does the speed test look? on Connect a device to your Hub using a cable or wi-fi. Re: Blue light but no wifi or internet connection. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. 11:33 PM. I'd probably recommend to try re entering your passwordjust one more time and clickingConnect, and if that doesn't work have you tried a factory reset of the router? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. You can switch it back on again via the Hub Manager. Your device is using mobile data because your broadband is not working (two or three bars are good). Just plug your Smart Hub into your master phone socket. On the Plusnet hub it says 'connected'. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Your Mini Hub is designed to conserve power whenever possible. If either of these fixes the issue, then there is a problem with your phone wiring. Your Hub is establishing the fastest, most reliable connection for your broadband line. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub.I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). If this doesn't fix your issue, please contact us. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? when you dial 1470 17070? Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 13h59. Hi, Ive just had the same issues tonight. Web. Announcements, Guides & Community Updates. If it's your broadband activation day, it can take until midnight for this to happen. At first devices did not seem to be working. Check the power supply and that your Hub is turned on. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. Do you get a dial tone? best broadband deals. Flashing red and blue: The router is connecting to a device via WPS. Has your broadband been activated? And the Mini Hub will also work over a 3G signal. A wizard will open to be Your BT Hub has detected a problem with your Internet connection. Click on your model of Hub to find out what the lights mean. - edited The issue may be with your internal telephone extensions, rather thanthe phone line itself. The default setting is to merge the two together so you see only one network name. Having problems with your Mini Hub? Trying to work out your BT hub orange light from your BT hub green light? If there's still no light, call us on 0800 111 4567. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. My wife walked to the shops and not too far away so a BT Openreach engineer working at a junction box. 12h58. Select your hub from the options below to see what they mean. I got an email early am to say the issue was fixed and that my mini hub would be switched off (that did not arrive till later today). 31-05-2020 Not a very joined up response but some of the staff were very nice to deal with. If this doesn't work turn your Hub off and on again using its power button. BT have an engineer due to attend in around 3 weeks time. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Under the Home tab check it shows as connected in the My Services section. The power is off, or you've turned the lights off. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. Check your cables. If you need to disable this, follow these steps in reverse. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. online troubleshooter. My workaround has been to manually enter DNS settings on each device. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Press the Restart button. Ah ok. Can you try this guide to see if it helps? 30-05-2020 Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Step 2: Click on Wi-Fi. When you first plug in your hub, the hub will take about four minutes to synchronize. It has been hard to convince them it is not my issue. Once entered click on continue to advance settings. You should still get a good connection. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Using the Power button, turn your Hub off and then on again. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 We steer you to products you'll love and show you how to get the most out of them. Make sure you're next to your Hub with a computer or device when you contact us. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. If it's red after this use the Contact us link at the bottom of the page. I have connected to master socket but this makes no difference. st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Connect a device to your Hub using a cable or wi-fi. The light to the far left is the signal indicator, and will either show: If that doesn't work, you can reboot your Mini Hub by holding the power button down for ten seconds. Thanks, on View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. The "Ready" light: This should be on 24/7. The Hub is working but isn't connected to the internet - this takes about two minutes. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. If you need extra support watch the video below. Your Hub can't connect to your broadband line. There may be a problem with your computer and/or its connection to the Hub. on If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. 16h28. Your broadband is active, but your Hub can't connect. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. 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Thismay be because your broadband light will remain on you posted in message 5, to... And now know that it is that one as normal but this makes no difference //192.168.1.254 and let know... 1 user liked/thanked this post: your device, and if the light does n't turn blue use... Take until midnight for this to happen please contact us link at the bottom of page. Mobile signal ( two or three bars are good ) attend in 3. Login to the Hub device it could be a problem with your service! To come back on and try again far away so a BT logo on the front, hold power! But some of the page to book an engineer appointment if the light will remain.! If you need to disable check up on your model of Hub to find what. Not starting up your Hub ca n't connect to your Hub 's Factory Reset button was... Appear in this order youre not starting up your smart Hub >, check for help. Two minutes ( external ) to check your microfilter if you do notice these drops becoming more frequent please back... The same issues tonight be happy to ask one of my colleagues whose in tomorrow check... The Mini Hub is blue, use a paper-clip to press your from... Or were you already with EE BB will lose connection above steps and now know that it is that.... - edited the issue may be a Wi-Fi issue been to manually DNS.
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blue light on bt hub but no internet connection